Dubai’s government is moving more services onto phones and AI assistants. This guide covers what residents can already use and what is planned. For the wider picture on artificial intelligence, blockchain and robotaxis, see our explainer on AI and blockchain in Dubai.
- More than 180 new services are planned for the DubaiNow app by the end of February 2027.
- DEWA lets customers check and pay bills through ChatGPT.
- Dubai is targeting 25% of trips by autonomous transport by 2030.
Available now versus planned
| Service | Status | What it does |
|---|---|---|
| DEWA in ChatGPT | Listed in the ChatGPT apps directory since February 2026 | Bills, account details, billing support, EV Green Charger locations, Customer Happiness Centre details |
| DubaiNow expansion | Planned: 180+ services by the end of February 2027 | More government services in one app, described as AI-powered |
| Robotaxi | Commercial service began in March 2026 | Driverless rides, part of a 25% autonomous trips target for 2030 |
| Property tokenisation | Pilot run by Dubai Land Department | Digital property records and tokenised ownership trial |
DubaiNow: one app for many services
Digital Dubai announced in May 2026 that more than 180 services will be added to the DubaiNow app by the end of February 2027. The first wave is led by the Roads and Transport Authority, Dubai Police, Ports, Customs and Free Zone Corporation, the Dubai Health Authority, Dubai Health, the Islamic Affairs and Charitable Activities Department, Dubai Culture, the Department of Finance, the Dubai Community Development Authority and the General Directorate of Identity and Foreigners Affairs. More entities are due to join later. The upgrade is described as AI-powered, with a clearer and more seamless user experience. The announcement did not list specific AI features. For what the app already does for bill payments, see our DubaiNow bill payment guide.
DEWA on ChatGPT
In February 2026 DEWA listed its services in the ChatGPT apps directory. Customers can check and pay bills, view account details and get billing support, find DEWA’s EV Green Charger stations with directions to the nearest one, and look up Customer Happiness Centre locations, hours and contact details. DEWA says more services will follow and that the service runs inside a framework designed to protect user information.
Transport and property
The RTA is aiming for 25% of trips to be autonomous by 2030, and commercial robotaxi service began in March 2026. See our guide to driverless and flying taxis. In property, the Dubai Land Department runs digital records and a tokenisation pilot, explained in our digital property buying guide.
Staying safe and who may struggle
- Download government apps only from the official app stores and use strong passwords.
- Be careful with messages that claim to be from a government service and ask for card details or codes.
- Not every service can go fully online. Some still need an in-person check, and people who are not comfortable with apps may need help or a service centre.
Scammers copy official names as new channels launch. Read how to spot fake government messages, and follow the official Media Office WhatsApp channel for genuine announcements.
Frequently asked questions
Can I pay my DEWA bill through ChatGPT?
DEWA says customers can check and pay bills through its ChatGPT service, which was listed in February 2026.
Are the 180 DubaiNow services live?
They are planned to be added by the end of February 2027, so not all are available yet.
Where to go next
To see how Dubai’s digital approach compares with Singapore, Seoul and London, read our Dubai smart city comparison.
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