Top Taxi Operators Earn New Fleet Licenses in Dubai Rating Push
Dubai’s Roads and Transport Authority launched a new five-star rating system for taxi operators on Sunday to benchmark customer service, safety, and operational performance across the emirate. Transport companies and fleet operators face mandatory evaluation across 18 individual metrics, with top-tier ratings directly determining fleet expansion rights.
Five-star operators gain seven additional vehicle licenses while internal smart screens will display company scores directly to passengers.
In-taxi smart screens will publicly display each operator’s star rating to passengers, while companies earning five stars will receive seven additional taxi plates alongside an RTA certificate and trophy. Operators awarded four stars will receive five taxi plates, whereas fleets receiving three stars or fewer must implement compulsory service improvement measures. The evaluation framework measures performance across four pillars, sustainability, technology, accountability, and reliability, assessing peak-hour taxi availability, traffic safety, driver behaviour, vehicle cleanliness, electronic payment processing, and smart booking response rates across Dubai’s five active operators: Dubai Taxi Company, Kabi Taxi, National Taxi, Arabia Taxi, and Metro Taxi.
The initiative follows operational data from 2025, when 14,346 taxis completed over 120 million trips to transport more than 209 million passengers, accounting for 27 per cent of all public transport and shared mobility journeys in Dubai.
