(Credit - Emirates 24|7)
India Orders WhatsApp to Pause Username Feature Rollout
The Indian government has asked WhatsApp to pause the rollout of its planned username feature, citing concerns that it could increase online fraud and phishing. The rollout is on hold pending consultations, during which WhatsApp must justify the feature and detail safeguards against misuse.
This decision affects all WhatsApp users in India, particularly those who were expecting to use the username feature. Businesses and individuals who rely on WhatsApp for communication will need to wait until the feature is approved and implemented with adequate safeguards.
To comply with the Indian government’s requirements, WhatsApp will need to:
- Submit a formal risk assessment and mitigation plan for the username feature.
- Implement anti-impersonation controls, such as handle uniqueness rules and restricted words.
- Establish a system for verified business identity to prevent scams.
- Develop a reporting and takedown process for fraudulent accounts.
- Ensure auditability for law-enforcement requests consistent with local law.
| Category | Description |
|---|---|
| Regulatory Action | India has paused the WhatsApp username feature rollout |
| Required Safeguards | Anti-impersonation controls, verified business identity, reporting and takedown process |
| Next Steps | WhatsApp must submit a formal risk assessment and mitigation plan |
Loading more…
