In a Dubai emergency, dial 999 for police, 998 for an ambulance or 997 for fire and rescue. These are UAE-wide numbers, so they work the same way in every emirate. This guide lists them with the coastguard, utility and non-emergency helplines residents and visitors use most.
Dubai emergency numbers at a glance
| Service | When to call | Number |
|---|---|---|
| Police | Crime, danger, serious road accidents | 999 |
| Ambulance | Medical emergencies | 998 |
| Civil Defence (fire and rescue) | Fires, trapped people, hazards | 997 |
| Coastguard | Emergencies at sea or on the shoreline | 996 |
| Find and Rescue | Search and rescue | 995 |
| Electricity failure (DEWA) | Power cuts and electrical emergencies | 991 |
Non-emergency helplines in Dubai
| Service | What it is for | Number |
|---|---|---|
| Dubai Police (non-emergency) | Certificates, minor reports, general enquiries | 901 |
| Al Ameen (Dubai Police) | Reporting crime or harassment confidentially | 800 4888 |
| RTA customer care | Transport queries, complaints, taxis, Nol | 800 9090 |
| Dubai Municipality | Pest control, food safety and public hygiene complaints | 800 900 |
| Dubai Health Authority (DHA) | Health regulation, licensing and general health enquiries | 800 342 |
| DEWA (customer service) | Bills and non-urgent service requests | 04 601 9999 |
| Dubai Foundation for Women and Children | Support for victims of abuse | 800 111 |
Which number should I call for police in Dubai?
Call 999 when someone is in danger, a crime is in progress or there is a serious accident. For anything that is not urgent, such as a minor incident, a certificate or a general enquiry, Dubai Police ask people to use 901 or the Dubai Police app so the emergency line stays free. To report a crime or harassment confidentially, use the Al Ameen service on 800 4888. For common online scams and how to report them, see our guide to the Dubai Police anti-fraud campaign.
What is the ambulance number in Dubai?
The ambulance number is 998, the same as everywhere in the UAE. In Dubai, the Dubai Corporation for Ambulance Services also runs the DCAS SOS app, which lets you request an ambulance and shares the patient’s exact location. It also supports people with hearing or visual disabilities.
What is the fire and rescue number in Dubai?
Call Civil Defence on 997 for a fire, smoke, a trapped person or a hazardous situation. If a fire has started and there is also an injury, call 997 first and 998 for the ambulance, or tell the operator you need both.
Who do I call at sea or on the beach?
For a boat in trouble, a swimmer in difficulty or any emergency on the water or shoreline, call the UAE Coastguard on 996. The UAE government also lists 995 for Find and Rescue.
What is the DEWA emergency number?
For a power failure or an electrical emergency in Dubai, call 991. For bills and routine service requests, DEWA’s customer line is 04 601 9999, and the DEWA app handles many requests without a call. If something is already on fire, call 997 first.
What are the RTA, Dubai Municipality and DHA numbers?
RTA’s customer care line is 800 9090 and runs 24 hours a day. Dubai Municipality’s call centre is 800 900. The Dubai Health Authority’s contact centre is 800 342 (800 DHA). None of these are emergency lines. For urgent medical help, always call 998.
What should I say when I call?
- Give your exact location first: building or villa name, area, nearest landmark.
- Say what is happening and whether anyone is injured.
- Stay on the line and follow the operator’s instructions.
- If you are unsure which service you need, call 999 and the operator will direct you.
Save 999, 998 and 997 in your phone now, and teach them to children, guests and domestic staff. During regional or weather-related alerts, also read our guide to the official UAE emergency alert channels.
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