If you’re in a minor traffic accident in Dubai, no injuries, cars still driveable, you don’t need to wait for a patrol car. Dubai Police’s “On the Go” initiative lets you get an official accident report at a nearby petrol station instead, and you’ll need that report before your car can legally be repaired or your insurer will pay out.
How it works
- Move both vehicles clear of traffic first. Obstructing the road at an accident scene carries a fine, so don’t leave cars blocking a lane while you sort out the report.
- Drive to the nearest participating ADNOC, ENOC, Emarat or Autopro petrol station. The service is available at more than 130 stations across Dubai.
- Tell staff you want to file a minor accident report. They’re trained by Dubai Police specifically for this.
- Staff photograph the damage and file the report on your behalf, typically in 15 to 20 minutes.
- You receive the official report, which is what you’ll need for repairs and your insurance claim.
The service has historically carried a fee of around AED 150. Confirm the current amount with staff when you arrive, since fees can change.
Why the report matters
Repairing accident damage without a police report is not legal in the UAE, and garages are required to ask for one before starting work. Insurers won’t cover repair costs without it either. Skipping the report to “settle in cash” with the other driver on the spot isn’t a safe shortcut, even for a small scrape.
On the Go covers more than accidents
The same petrol-station desks also handle reporting an accident against an unknown party (someone hit your parked car and left), lost and found items, a car repair referral service, Police Eye, and e-crime reporting. If you’re at a station for one of these, ask staff whether it’s covered at that location.
Other ways to report, and what to use outside Dubai
You can also file entirely through the Dubai Police app: open Services, select Minor Traffic Accident Report or Unknown Accident Report, enter the vehicle details, and upload damage photos. For non-emergency phone assistance, call 901.
This only applies in Dubai. Other emirates run their own systems: Abu Dhabi uses the Saeed app, Sharjah uses the Rafid app or 80092, and the northern emirates use the MOI UAE app or 999. If you’re involved in an accident outside Dubai, use that emirate’s own channel rather than looking for an On the Go desk.
For a genuinely serious accident, with injuries or major damage, call 999 immediately rather than heading to a petrol station. If the accident means the car is changing hands, our RTA vehicle ownership transfer guide covers that separate process.
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